As 2017 sets on the horizon, our team at Retail Pro International would like to say THANK YOU and recap on our year together. We are proud and grateful to be an active part of your strategy. Our success is connected to yours – so the strength of our relationship is of first importance to us. Let us reflect on what we gained in 2017.

Enhanced Retail Pro Software

You know better than anyone else: shoppers want your goods, and an experience, now. So top retailers like you are converging strengths from every team member, every data insight, and every technology – including your Retail Pro – to gain new customers and give them compelling reason to shop with you again.

Just as your team is constantly thinking of ways to improve your business, so are we continuously optimizing Retail Pro to give you greater flexibility to create efficient workflows and connected experiences.

In 2017, we evolved and updated Retail Pro products with 25 releases to keep the software you rely on ready for tomorrow's requirements. Ten general product releases and fifteen maintenance releases delivered strong functionality to help you streamline and secure operations, and differentiate your brand.

Some notable features were expanded promotion capability, enterprise management controls, security enhancements, like biometric employee login and improved fraud prevention at POS, as well as more robust mobility enablement with support for onboard camera, Bluetooth and Airprint printers and improved performance and workflow.

We are a company of action – we work hard to make sure you can power your operations and retail experience strategy.

Fortified Partnerships

Increasingly brands like yours are seeing value in connecting core teams across the company – retail, IT, marketing, merchandising, finance, supply chain, even human resources – with POS data to give greater visibility into performance and effectiveness.

That's why in 2017 we actively cultivated strong partnerships to deliver and connect you with tools that help you make sense of data trends, streamline operations, and improve your decision making:

• Retail Pro tightly partnered with SAP to offer a link for SAP Business One, allowing for centralized, global control over in-store operations by integrating your POS and ERP for key business processes like financials, accounting, inventory and customer management. Over 130 brands already operate on the synergized strengths of Retail Pro and the SAP ERP applications, including Oakley, Under Armour, Samsonite, Ibiza, Samsung, Sparta, and Maui and Sons.
• Retail Pro Planning was introduced to help you increase sales and profit with data-driven merchandising decisions. The software and expert consulting services offered together in partnership with Management One consulting empower you to convert inventory data into actionable insight to improve forecasting accuracy, turn, and cash flow.
• Retail Pro Decisions product was built in partnership with world's most awarded BI platform Targit to give you a unified view of your business and guide decision making for every department. Integrated data from your ERP, CRM, supply chain, and other data sources is displayed on easily consumable, role-tailored dashboards to uncover patterns in location sales, inventory performance, and margins.
• Closing off the year, we are also deepening our relationship with the AppCard personalized marketing and rewards platform – to help you connect with your customers in more relevant ways and grow your repeat business.

These integrated solution extensions are just a few ways we help you streamline and unify your business operations.

Focused Collaboration to Serve

We are always striving to improve communication across your support network, and have seen tremendous growth in productive synergy – especially among partners working together to support our customer's brands across regional borders. In 2017 we have transitioned our annual partner briefing to a global council format to better learn your regional priorities and execute on them faster. This new, more collaborative approach has already proved very fruitful.

In addition, we have expanded our Professional Services capabilities to better serve customization, strategy consulting and cross-border roll out needs of growing customers like you. The more intimate relationship has helped many of you redefine your retail experience and push past your competitors.

These are just some of the key ways we have grown in our relationship together in 2017. We look forward to more strategy-building, challenge-solving collaboration for 2018 and beyond.

Yours,

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC

Since 2009 I have been espousing a conscious evolutionary direction for Retail Pro to improve the security, function and simplicity of the worldwide payments processing options offered to our customers. Specifically in North America, we have been diligently executing on providing PCI compliant solutions that offer both protection and choice with the ultimate goal being an out-of-scope solution. In 2013 we progressed this evolution and announced that we would exclusively partner with Merchant Warehouse to deliver the Genius solution to Retail Pro Version 8, Retail Pro Version 9 and Prism customers. We did a great amount of research and due diligence in the marketplace to come to the conclusion that the Genius solution was, by far, superior in every way to the historic options being offered by other payment processors. Genius was not simply PCI compliant; it was in fact, out-of scope for a Retailer’s PCI checklist. Meaning that future mandates from the PCI council that result in new PADSS system requirements would very likely not be a concern for Retail Pro customers using the Genius solution. In practical terms the offering was not just compliant, but more secure than the minimum PCI requirement; yes, more secure. Add to all of this the "Future Proof" nature of the Genius solution, where emerging payment technologies(EMV,NFC) and loyalty/couponing applications, etc. can be added with ease to any existing Genius CED (hardware device) and we at Retail Pro International were completely sold on the value of the solution. Nothing else came close.

We worked hard to develop the integrations for all versions mentioned above and last year announced the future transition to the Genius platform, citing all the great benefits outlined in the above paragraph. We even made the integration no-cost for customers currently on the Software Assurance program. We made it very clear that Retail Pro International was not involved in the revenue stream, that this was a mutual protection for all of us from cascading liability issues and clever hackers. Despite all the above fantastic benefits, some of our partners and a few of our customers heard only the word "change." A few of them even heard "mandatory immediate change," which simply was not true. They were initially not happy with the direction Retail Pro International has taken on their behalf. The intrusive nature of change in a fast moving retail environment had drowned-out the cascade of benefits and the value of future proofing their payments processing strategy. The future was not yet on their doorstep, as such, it was a concept not a reality.

Last week this all changed, with the announcement of the iPhone 6 and the Apple Pay capability. The NFC technology being used by Apple is already supported by the Genius device; meaning that the almost 1000 Retail Pro and Merchant Warehouse Genius customers will be some of the very first retailers on the planet equipped to take Apple Pay. This has changed even the most skeptical retailer's outlook on the future of alternative payment technologies. The near term realities of Apple Pay and Chip & Pin requirements make the future now. Our solution is change, change for the positive. We are looking out for your future at Retail Pro. Thanks for listening.

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC

Retail and EFT go together like a burger and fries. Much like our expectation to have that burger ‘our way’, we have the expectation we can use any form of EFT pretty much anywhere we go, but rarely do we consider the sophistication of the technology necessary to allow us to use those magic plastic cards or our smart phone.

Five years ago, I saw the need to focus our EFT offering in such a way that would continue to provide our retailers with the functionality they had come to expect, and at the same time provide a solution that is future-proof, adds value every step of the way, offers a way to lower total cost of ownership, and is as flexible as Retail Pro is itself. Further, I saw the need for RPI to reduce its costs and liability in this area so that we could focus our investment on developing more and better retail management technology in our products.

When I took on the leadership role at Retail Pro International, Retail Pro supported a gamut of EFT offerings for the US market. Loose entry requirements offered our customers plenty of choice, but little guidance. I felt that we needed to be more than a Link provider, but instead be an advocate for our customers’ needs and interests - focusing on providing only solutions that further Retail Pro’s mission and promise to our customers. Guided by this vision, we formed a multi-phased strategy around EFT that would provide our customers with a superior, flexible, scalable, future-proof EFT platform that addresses the increasing technological and regulatory changes, and brings the retailer the tools they need to ensure their customers could always pay how they choose to.

Each year we continued to focus our direction and efforts. All of you who join us year after year at our annual User Conferences remember continuous progress updates and conversations on the evolution of our EFT strategy. Thankfully, we are now in the final phase of realizing our vision of providing our customers in US with a unified/long-term, future-proof payments platform.

Last year, after a comprehensive bidding and review process, as many of you probably remember from our conversations in the press and at our events, we determined our choice on a specific and exclusive partner. We selected Merchant Warehouse, a trusted payments solutions powerhouse, to address all of our foreseeable technology innovations in the payment acceptance, security, and loyalty/promotions areas for our customers. Their Genius Customer Engagement platform provides a level of feature flexibility and future-proof technology that our legacy payment partners could not provide. Further, we saw in these other legacy payment solution providers no apparent vision or interest in adopting this kind of innovation. Genius is a payment platform whose entire mission is to be the most relevant and adaptable payment platform available.

Retail Pro’s strategy for EFT has always been one of evolution, and never one of revolution. We understand change can bring its own challenges, especially when that change directly affects your finances. With the payments landscape aggressively changing, and new regulations looming on the near term horizon, we knew we had to support you in addressing this challenge, and ensure that you would never have to turn away a paying customer. We wanted to be sure that you could give your customers the option to choose their form of payment without any headaches, and be prepared for what is next to come. Further, we wanted to provide a payment handling platform that could actually drive more business for you, instead of just being another flavor of legacy payment solution.

As the payments landscape has changed, so has Retail Pro, continuously adapting to provide you with stability through a focused strategy. As a result, I can breathe easier now, knowing that our customers in the US market are ready for tomorrow.

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC

As retail becomes borderless and technology increasingly becomes an intimate component of purchasing/shopping/fulfillment for the consumer, the retail industry finds itself at more than a technological crossroads. Normally, the phrase "find ourselves at a crossroads..." carries with it some amount of ominous negativity, with one or more of the available "paths" being dangerous or risky, but in this case the confluence of change happening to our industry presents paths that play to the current and future strengths of what RPI has to offer worldwide retailers. Namely, the requirement for a modern viable POS/Retail management systems supplier to have a technologically open and flexible product and perhaps, more importantly, the ability to take their retail customers across borders to the markets that can provide the growth and brand recognition that today's retailer demands.

It is no simple task to create a worldwide ecosystem of capable Partners with over 1000 consultants and support personnel positioned in over sixty countries. It did not happen overnight. I did not create it in the last four years. It is the outcome of a 25 + year legacy of serving national and international retailers who are serious about their growth and ambitions. In this near borderless retail world RPI stands alone in being able to fulfill the dreams of retailers from Cleveland to Cairo who see themselves crossing borders near and far. Today, simply having a product alone is less-than-half of a solution to the modern retailer's needs; you must offer the retailer a seamless, painless ability to grow and expand without abandoning the initial investment made in store systems when they chose to become multinational.

Understand that continually growing the Retail Pro "footprint" is a conscious effort and investment that we make. We listen to our retailers who are growing; we listen to our customers who are dreaming and we stay ahead of the curve in knowing which markets are next to be targets for international expansion. We invest in finding the most capable, qualified and retail knowledgeable firms to become authorized RPI Business Partners in these emerging markets. We make it our job to be able to support our customers wherever they want to take their businesses around the globe. We have instituted new strident certification programs for both Retail Pro 9 and Prism to make sure our Partners are delivering a quality service solution backed by over two decades of retail knowledge and excellence.

I am fond of saying "RPI's competition may be able to duplicate our products in a 2-3 year timeframe, but it would take them 10 years+ to duplicate the quality and worldwide coverage of the RPI ecosystem...". From my standpoint, and hopefully from yours, it seems that the changes in our industry simply serve to enhance the value that Retail Pro brings to our Customers, our Alliances, our Partners and our prospects. Investment of time, money and trust in RPI will repay you a multiple in this changing landscape, as we continue to build onto our strengths.

Thanks for listening.

Sincerely,

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC

I am fond of saying "retail has changed more in the last five years than it did in the previous 100 years". I stand by that statement and attribute the greatest amount of change to the application of technology to retail. This new technology is not relegated to just the retailer's side of the equation, like previous 1980s/90s technology was. That technology was mostly applied to operational efficiency; namely automated POS, credit card processing, inventory management and accounting. Today's retail technological revolution is as much fueled by consumer demands as it is by those of the merchant. It is these changes in perspective that are so revolutionary. Recognizing that this is truly a new frontier in retail is at the core of understanding what the role of Point of Sale technology needs to be today and tomorrow.

The modern retail management solution is not just defined by embracing new hardware devices, like tablets and mobile platforms. Frankly, that is actually the easiest part of the challenge to overcome, as exemplified by the numerous new iPad/Tablet POS vendors on the market who are essentially offering only mobile automated cash registers. Their narrow view of the future of retail management technology ignores the true role POS is playing in the retail ecosystem and relegates progress to the simple act of embracing a mobile presentation device with manifold limitations. The true role of a modern POS platform is not just to embrace any and all presentation devices, but more importantly, to be able to serve as the technological hub in the new hub and spoke truly integrated paradigm of modern retailing. The mandate of data sharing and open integration to current and future players in loyalty, Omni-channel, inventory sharing, payment, big data, cloud ERP, comparison shopping, clienteleing, and CRM is already here today and it will only grow in the years to come. The true test of the modern retail management software platform is how well it "plays with others" and how well it does so while giving retailers options. Staying agnostic and open may sound like an easy thing to accomplish for a software publisher, but I assure you, it is not. None of us can accurately predict who the winners will be in the many categories of integration points previously named in this paragraph, which means that our responsibility to you as retailers and solution providers to the retail industry is to build a platform that can easily adapt to the changing landscape and embrace whichever satellite technologies emerge as dominant in our industry. This is the vision we have integrated into our future product planning.

Now we come to the self-serving commercial. If you take the time to look around the global retail software marketplace and analyze which products can actually embrace the future of retailer's needs, not just the immediate need to take transactions on an iPad, you find that there are very few properly architected products that can meet these needs. I am proud to say that our Retail Pro Prism product was built from the ground up with this set of present/future needs as guiding design principles. Prism also runs in a browser on mobile hardware running Windows, Android and iOS operating systems, so your choice of hardware device is as broad as any solution on the market. We set out to provide the tools to help you, while allowing you to choose the environment that meets your needs.

We are thinking about your future.

Sincerely,

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC

In a few hours news of the sale of Retail Pro International, LLC (RPI) will hit the business wires. I wanted you: our partners, customers, friends and family to hear from me first about the transaction and what it means to all of us.

The great success that RPI has enjoyed over the last 4 years has made the management team and me true believers in the potential for growth and excellence here. I believe in RPI so much that I have structured a Management Buyout of RPI from Laurus and Midsummer, the previous owners. Beginning January, 1 2013, the next phase of RPI starts with me maintaining my role as CEO and adding the new responsibility of Chairman of The Board and shareholder.

We will continue our core mission of maintaining strategic focus on creating the world's most agile retail technology and erasing operational borders for retailers everywhere, while fostering the global growth of retail. With this new ownership change, we can all depend on a longer term focus on the previously mentioned goals, enabling RPI to invest more time and money into product development and growth of our worldwide support footprint. RPI will not change its core competency or its worldwide go-to-market strategy, but we will become an even more nimble and flexible organization.

Thank you for being a part of the last four years as we have built upon the rich 25-year legacy of our brand and now as we look forward to a bright supportive future together.

Regards,

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC

If you read this periodic rant (and thank you if you do), you know that communication has risen to the top of the list of covered topics. So once again the CEO Corner boat drifts into the waters in the sea of "communication". This time, perhaps, with a little different twist.

As we are putting the final touches on the sessions, menus, and entertainment for this year's Partner and Customer conference in San Francisco (October 12-16), I was asked if we intended to continue the recently established tradition of announcing the future destination of the conference at the conclusion of this year's conference. This is a practice that I introduced to RPI, one that I have always believed was positive and reflective of a company that listens, plans and executes. This practice also allows Partners and Customers to plan well in advance, which can save time and money. The only negative side of this practice is that it does not adequately expose the thought process and extensive preparation work that goes into making, what seems like, such a simple decision. Make no mistake about it, it takes a great deal of work and thought to come to a conclusion about where we hold our conference. Keep in mind that at RPI we serve partners and customers in 85 different countries on this planet and ideally we would love to have every single one attend. So, this year by virtue of this column I want to try my best to expose the process of making the choice to you all and involve you in the outcome.

At the conclusion of every year's conference we poll the attendees and ask what they liked and did not like about the event and where they would like to see the event held in future years. We then aggregate the data and force rank the locations. This is a hard process since everyone tends to want the event to be held in their home base location. But, we work hard to extract the trend lines and act upon them. We then investigate the 5 or so top locations suggested and try to locate hotels that meet the many sub-criteria that are important to the attendees (an example being: do not locate the event in a 3000 room hotel). Then we rank the locations by popularity and fit. All this plot exposition is simply leading to the point that we find ourselves at this exact juncture in the process and now want to reach out to all of you and get your opinions. Above is a simple one question survey (hotlink) that asks you, the potential attendee, which location would be your choice for the 2013 Retail Pro Global Conference. We have done the investigation and have the list narrowed down to viable locations. We want your input. The locations are listed from your lowest cost option to highest cost option to give you some framework on the financial impact of your choice. Time to be heard.

Thank you,

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC

Early last year when I penned the very first CEO Corner, the initial topic was communication. Not particularly shocking, given it was, in fact, a new form of communication aimed at our customers and Partners. Since that first issue of CEO Corner, communication seems to have been a dominate topic, consuming more words than any other topic, to date. Well, I will add to that topical dominance once more by making this issue focus on communication. We are very serious here at Retail Pro about improving the quality, clarity and usefulness of our communication to both our customers and our Partners. We have improved the look and feel of our communication templates, along with making sure the readability is greatly improved. We have broadened our content and purposely been more open and transparent about Retail Pro, past, present and future. We have established a blog on the www.retailpro.com site. We are actively investing in our social media marketing strategy. All of this, I believed, was significantly moving us collectively forward on establishing meaningful communication and properly "telling the Retail Pro story".

So, imagine if you will, how dumbstruck I was when in a recent set of focus groups, both Partners and customers alike unanimously agreed that Retail Pro is not communicating enough or communicating clearly; Proof positive that sometimes effort alone will not get the job done. Our current policy is to send important announcements or newsletters to designated subsets of our contact list, once and only once. After which, we post these communications to the My Retail Pro site (for customers) and to the business partner portal site for our Partners. Without question, this process alone is not getting the job done. To ensure that critical Retail Pro communications are received and read, we will immediately re-evaluate our communication frequency, delivery mechanisms, and try to expand the universe of who is being targeted as the proper audience.

Also, I want to make a formal plea to you, our customers and Partners, as to what mechanism you think would work better to disseminate important and helpful Retail Pro information. What tools are your other important partners using to keep you abreast of changes, improvements and future offerings? What format do you prefer? Email? Snail mail? Conference call?...... I really want to hear any feedback you have to help improve the entire communication ecosystem in the Retail Pro universe. Feel free to forward your ideas and feedback to me at klemos@retailpro.com.

The timing of all of this is critical, as in the next 90 days we will have so much exciting news to share with all of you. We have a fantastic new release of Version 9 coming out soon, just bursting with useful new features designed to make retailer's daily tasks more efficient and ultimately generate more money. We also have the debut release of two new products coming in these 90 days: Retail Pro Prism POS (formally codenamed Aruba) and the Retail Pro Ecommerce solution which will link natively to version 9 and Prism. Believe me; we are doing great things to insure the success of our mutual futures, the last thing I want is to not have the story be heard.

Thanks for listening.

Sincerely,

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC

In the last few weeks I have been lucky enough to be the recipient of a great many compliments and kudos on the depth of functionality and stability of our newest software release, Retail Pro Version 9.2r4. The comments primarily came from our partners, but also from a few early adopter customers who are using the product in their retail environment. One comment from a North American partner touched me the most; he had reviewed the product and was particularly impressed with the many important added features and how well they stacked-up against our competitors in the marketplace. He specifically commented on how we were delivering exactly what we had promised when I took over the reins of the company and outlined our go-forward vision and strategy. Nothing could be more pleasing or affirming to me than this observation. As CEO, I report to the Board of Directors. I am judged by the BOD on a number of metrics, including revenue, cost control, and of course EBITDA(earnings). Though these are important metrics, I do not think they are terribly meaningful to you, our Partners and Customers. I am much more fulfilled and validated when I hear that something we are producing is making a significant contribution to your businesses. This, to me, is the true measure of progress. I am proud of our recent progress and will now unabashedly make a sales pitch for why I think it is time for everyone in the Retail Pro ecosystem to take a long hard look at what Version 9 has to offer.

I will not waste my precious (and limited) communication space in this blog to outline the specific features added to Version 9 .2r4, but I will summarize by saying the release notes which describe the new features are over ninety (90) pages long! When you combine the depth of this new release with the many new additions we have brought to the market in the last few months, it is a truly compelling proposition. We now have an active and productive APP Market where partners and customers can shop for add-ons and extensions to their Retail Pro solution and a great many new distance learning courses on Retail Pro University that can help a partner get certified or a retailer on-board a new cashier. We are also days away from the release of the Retail Pro Web Store, which will seamlessly integrate with your Version 9 brick and mortar store.

I ask that you do take the time to investigate the progress we have been making both in product development, and in partner and customer services. Join us in Cancun in October at the annual Retail Pro conference to learn, network and see all these forms of progress first-hand. The conference details are posted on www.retailpro.com.

Admittedly, I am judged by our BOD by my ability to make our customers and partners happy while assuring that Retail Pro is making profits, but I see my ultimate success coming in assisting you all in making greater profits.

Thanks for listening.

Sincerely,

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC

In late October, Retail Pro International will hold its 2010 Global Conference in Orlando, Florida. This will be our first formal Partner and Client conference in two years. It is no small task to organize, fund and execute on an event like this one, and we spend most of our time and energy on the content. We at RPI view the conference as a rare and valuable time to be face-to-face with our Partners and Clients; therefore, we put our best foot forward in refining and strengthening the value of the content we present. Which leads me to the other side of this two-way street: having an audience. If you are a Retail Pro Partner or Client, you have already invested a great deal of time and money in your business and in how Retail Pro positively impacts your operations. We at RPI believe that to maximize your return on this investment, you really must attend the annual conference.

The conference will not be an elongated sales pitch or a self-congratulatory love-fest, but rather a tangible way for you to learn about ways to improve the usefulness of Retail Pro in your business, now and in the near future. It is also an opportunity for you to speak directly with technical support representatives and executive management of RPI. Also, nearly all of the companies that produce satellite products that connect to the core Retail Pro POS solution will be present demonstrating their solutions. This is a one-stop, once a year opportunity to experience all the different ways to improve and maximize your Retail Pro solution. I highly encourage all of you to make the time and come join us in Orlando.

If you want more detail than I am providing in this communication, simply make your way to www.retailPro.com/2010conference. Please note that the agenda does not tell 100% of the entire story (I have to save some surprises). An example of this is that current Version 8.x clients will be happy to learn that we will be unveiling all of the new features that will constitute the next Version 8.6.x release and its approximate delivery date. Also, a deep dive into our next generation POS solution codenamed "Aruba" will be a highlight of both Partner and Client agendas.

Finally, please note that we at RPI feel so strongly about the value of the conference that we underwrite a portion of the cost of the event for every attendee, keeping the conference fees very low as we are aware that these are not the strongest of economic times. Nonetheless, your conference investment will repay you many times over in improving your knowledge of the Retail Pro solution and how much more you could be doing with your Retail Pro system.

Sincerely,

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC

This month's CEO Corner begins with a thank you to our clients and Partners for taking the time to read my ramblings. I try to make the topics timely, meaningful and appropriate.

There have been many positive changes in our product delivery, product vision, and product quality in the last year. We delivered a new release of Version 8 Retail Pro and announced that we will produce yet one more release for Version 8, with even more enhanced and useful features. We delivered a fantastically enhanced and extremely stable release of our Version 9 Retail Pro product and produced PCI compliant versions of both products long before the stated deadlines for retailers to meet all the PCI compliance issues. We also announced and debuted our next generation family of Retail Pro solutions code named Aruba. Aruba is a completely new and different line of POS/Retail Management solutions that will allow the retailer to choose a centralized, decentralized or SaaS IT architecture (you can read more about Aruba in the Retail Pro Roadmap document available through your certified Retail Pro Business Partner). So, with all these current and future products in the mix, what is the path to the future for retailers using Retail Pro today?

I want to clearly state our intention to execute on a "no client left behind" strategy for assuring that all our clients have a strong and viable product future with Retail Pro. Although the Aruba product is not "Version 10" of Retail Pro (Aruba shares no technological links to previous Retail Pro versions), it is the destination we see all of our clients eventually adopting. In order to be as inclusive as possible we will create data migration paths to Aruba from both Version 8 (the then most current release), Version 9, and likely from other competitive products. This means that a V8 client will not have to move to V9 to eventually be able to adopt the Aruba product. Don't misunderstand me; there are many compelling reasons for V8 users to upgrade to V9 (ask your Business Partner). But, for those V8 clients that do not move to V9 there will be a smooth path created to allow adoption of the Aruba solution. Version 9 clients will continue to enjoy enhancements and new releases even after the Aruba product is delivered to the market, and will have the option of adopting Aruba when it is compelling and appropriate for them to do so. We respect the investment you have made in Retail Pro and going forward we want you to be able to leverage that investment, even as you move to our new technology.

Project Aruba is not the only exciting future technology Retail Pro is bringing to market. Along with our efforts on Aruba, we are investing in an intimately integrated web store with an exciting option of multi-channel marketing. This will allow retailers of all sizes to not only market their inventory on the web, but also to add complementary products to your web store without having to inventory them (the beauty of drop shipping). We are also investing in different tools to allow you the retailer to enhance the customer experience: customer loyalty solutions, paperless receipt solutions, handheld wireless pad devices in lieu of a terminal, and greater flexibility in promotions and gift card programs.

We are thinking about your future.

Sincerely,

Kerry Lemos
Chief Executive Officer
Retail Pro International, LLC