Careers with Retail Pro

We are pleased that you are exploring Retail Pro. We believe one of the reasons our customers select Retail Pro is because of our caring and attentive employees who work hard to provide efficient service and solutions to them. In today's competitive environment, that says a lot about who we are. We care about our employees and we care about our customers. Together, that creates a winning synergy. We welcome the opportunity to share the Retail Pro experience with you.

Retail Pro managers, like all employees, work in an environment that demands exceptional performance, yet reaps great rewards, whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.

Below are our current vacancies. If you are interested in applying in any of the positions below, please note the following:

• Retail Pro has a competitive benefits package including vacation, medical, dental, vision, life, Flexible Spending accounts and 401K.
• Retail Pro is an Equal Opportunity Employer. All candidates are considered regardless of race, religion, age, disability, or military status.
• As a requirement of the US Immigration Reform and Control Act of 1986, employees hired to work in the United States by Retail Pro must show evidence of employment eligibility.

For additional information on employment opportunities, or to request a copy of a job description, please contact Human Resources at jobs@retailpro.com.

Retail Pro is also proud to support the development of those that need to gain practical experience to compliment their educational background. We offer on the job training and a flexibility of schedules to fit your study commitments. For information on internships please contact Human Resources at jobs@retailpro.com.

Technical Support Analyst

The Technical Support Analyst will be responsible for providing technical and developer support for deployment and production issues for business partners and customers using the Retail Pro application. Being a vital part of the Global Customer Support team involves working on highly complex systems and providing general technology support services for major accounts, ensuring overall customer satisfaction and total resolution of each service case. You will provide phone and email support and will be responsible to debug, track, find and fix problems that occur during implementations and live daily retail operations. The Analyst will create and manage technical environments within the support organization to replicate and diagnose customer issues, and troubleshooting skills related to software functionality, application server setup, database management, operating system configuration, installation, migration, and upgrades of Retail Pro versions will be required.

The Analyst will maintain relevant information in the support tracking system and will update client and management of status of all issues on a timely basis. The individual will also maintain and actively contribute to a growing knowledge base that improves the overall effectiveness of the team.

The Analsyst will research new technology or development tools to remain informed of current technology.

Essential Functions

• Drive the resolution of cases reported to Technical Support through the definition and diagnosis of the issue and application of technical expertise, product knowledge, communication and problem solving skills.
• Determine root problem cause and provide resolution to our Business Partner.

Job Specification (Requirements)

• Bachelor's degree in business, software engineering, computer science or comparable expirence.
• Microsoft Certification MCP or MCSE a plus, Oracle 11g Database Administrator Certified Associate degree a plus.
• 1-3 years experience supporting software applications and system administration.
• Experience with: Microsoft Windows based server platforms; Oracle or SQL database knowledge; internetworking, LAN and WAN technologies; Internet Technologies.
• Ability to prioritize issues of varying severity and effectively manage the resolution of issues within accepted service levels.
• Strong interpersonal skills and ability to collaborate with peers, technical account managers, customer IT staff, product development, and QA to resolve client issues.
• Ability to use independent judgment, work independently and make solid decisions.
• Solid organizational skills and time management skills.
• Experience in retail applications, in particular Retail Pro, is a plus.
• Experience with retail operations a plus.
• Some travel may be required, as could be varied work hours.

Sales Assistant

The Sales Assistant (SA) is responsible to maximize revenue through Business Partners by managing the relationship and communication on a constant basis. SA will add value to the BPs through relevant sales background and will exercise situational fluency in day-to-day channel management and in contacting end-user prospects as appropriate. It is expected that the person will meet all goals and performance objectives and meet or exceed quota.

The Sales Assistant must demonstrate high level of professional expertise and business acumen at all times and will increase revenue through partner meetings, calls, business guidance, coaching, and participation in the sales cycles with their prospects. Whilst working, primarily by phone and electronic communication, with business partners in a pre-defined multi-state geographic territory to drive new license sales, SA will generate and manage accurate sales forecasts by partner, and for the territory as a whole, on a monthly basis with required weekly updates.

To add value to the BPs, SA will assist targeted partners in the development and execution of their sales, marketing and organizational plans. Responsibility will be to establish revenue growth targets with partners and manage their progress and attainment, ensuring high level of customer and partner satisfaction.

As a primary contact with BPs, SA will interact frequently and cooperatively with Retail Pro departments to maximize effectiveness of the partners' relationship. In addition, SA will understand and promote key partner development programs to drive business growth and Retail Pro success through the partner channel.

SA will devise plans to generate new and innovative sources of revenue for Retail Pro, present to management and assist in implementing these plans as appropriate. It is expected that the SA will create innovative strategies to anticipate, and overcome our competitors' efforts to gain market share and presence.

Essential Functions

• Lead Distribution, tracking, follow-up and reporting.
• Prompt and courteous coverage of incoming Sales & Customer calls.
• BP Reviews & Sales Reports.
• Create and deliver internal Sales Reports to various Sales team members.
• Assist with SA Renewal Project & SA Renewal rankings.
• Clean-up and manage Customer Database.
• Distribute, collect, track and summarize electronic Customer & BP Surveys.
• Organize and prepare monthly BP rankings and semi-annual margin reviews & emails.
• Assist with BP Recruiting.
• BP Transfer Requests.
• Enter Promotions terms and conditions into Order Pro.
• Enter pre-approved discounts into Order Pro.
• Serve as representative for Sales on all Order Pro related maintenance.
• Management of Sales Document Portal (SharePoint).
• Organize group calendars for selected Sales events, as needed (NRF, Global Conference, etc.).

Job Specification (Requirements)

• A high school diploma or equivalent, some college course work and a minimum of five years of sales experience (preferably in the computer industry).
• A Bachelors Degree in business administration, accounting, or marketing is preferred.
• Thorough knowledge of accounting principles as related to accounting software, and channel development and field sales experience in the business management software industry is strongly desired.
• Ability to contact and work with individuals inside and outside the Company.
• Ability to initiate ideas and develop recommendations at an upper management level.
• Problem solving, negotiating, and decision-making skills required.
• Must possess strong organizational skills, the ability to follow through on commitments and the ability to balance proactive calls and on-site partner visits.
• Ability to write speeches, design presentations, and effectively present information to public groups is necessary.
• Travel throughout the region as required.
• Take and complete continuing education courses related to our industry and products, if necessary.
• Global Partner Program
  • Bring structure and organization to a much needed "program" for our international business partners
  • Organize and track our offerings in each country (localizations, fiscal printer listings, BP support skills, reference customers, etc.)
  • Work with Retail Pro global sales team to insure proper BP participation and get feedback
  • Get input from some of our most important global customers on what value/what needs they have from Retail Pro as a strategic vendor. The rest of the sales team is already on board to help.
• Work with Marketing and IT on improving our BP Web site.