Technical Support
At Retail Pro, we pride ourselves on providing first-rate, reliable support. Our Support team provides technical expertise to both our Business Partners and strategic customers using Retail Pro products. We offer a variety of support options, enabling the retailer to get the assistance they need, when they need it, for their Retail Pro software.
Among the support services we provide to our Business Partner community:
- 24 hour Web Access to Support Knowledgebase
- 24 hour Web Access to Documentation Portal
- 24 hour Web Access to Support Site for Issue Submission and Tracking
- 6am to 5pm PST Direct Phone Tiered Support
- 24/7 Emergency Phone Support
In conjunction with our worldwide network of Business Partners, Retail Pro Support is able to leverage the very best in regional and localized support resources to assist with all of our client's technical needs.
In addition to our standard Business Partner Support offerings Retail Pro Support also offers a host of customizable Premier Direct Customer Support solutions. These solutions work in conjunction with the local support provided by our Business Partners. These solutions can include some or all of the following:
- Direct access to Level 3 support
- Personalized, Single Point of Contact Technical Account Management
- SLA Contracts with specific response time and break fix assurance
- Direct Access to Web Support
- Direct Access to Knowledgebase
- Direct Access to Documentation Portal
- Direct Phone Support
- Onsite Support Options
- Direct 24/7 Emergency Phone Support
To learn more about our direct customer access support plans contact us from the link below or phone (800) 738-2457. Or from outside the United States (916) 605-7200.
Our mission is to provide our business partners and direct clients with the tools, guidance and knowledge they need to get the most out of Retail Pro in helping their businesses to thrive.