Technical Support

Among the services we provide to our business partner community:

• 24 hour Web Access to Support Knowledge base
• 24 hour Web Access to Documentation Portal
• 24 hour Web Access to Support Site for Issue Submission
• 6am to 6pm PST Direct Phone Tiered Support
• 24/7 Emergency Phone Support

In conjunction with our worldwide network of Business Partners, Retail Pro Support is able leverage the very best in regional and localized support resources to assist with all of our client's technical needs.

In addition to our standard Business Partner Support offerings Retail Pro Support also offers a host of customizable Premier Direct Customer Support solutions. These solutions can include some or all of the following

• Direct access to Level 3 support
• Personalized, Single Point of Contact Technical Account Management
• SLA Contracts with specific response time and break fix assurance
• Direct Access to Web Support
• Direct Access to Knowledgebase
• Direct Access to Documentation Portal
• Direct Phone Support
• Onsite Support Options
• Direct 24/7 Emergency Phone Support

To learn more about our direct customer access support plans contact us from the link below or phone (800) 738-2457. Or from outside the United States (916) 605-7200.

Our mission is to provide our business partners and direct clients with the tools, guidance and knowledge they need to get the most out of Retail Pro in helping their businesses to thrive.