{"id":1674622,"date":"2018-11-28T10:43:19","date_gmt":"2018-11-28T18:43:19","guid":{"rendered":"https:\/\/www.retailpro.com\/News\/blog\/?p=1674622"},"modified":"2018-12-04T15:19:56","modified_gmt":"2018-12-04T23:19:56","slug":"customer-sourced-innovation-how-retailers-leverage-direct-customer-insight-to-drive-innovation-roi","status":"publish","type":"post","link":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/2018\/11\/28\/customer-sourced-innovation-how-retailers-leverage-direct-customer-insight-to-drive-innovation-roi\/","title":{"rendered":"Customer-sourced innovation: How retailers leverage direct customer insight to drive innovation ROI"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><iframe loading=\"lazy\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/qhV1uHH3B_M\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>86% of shoppers will pay more for a better customer experience.<\/p>\n<p>Your team can brainstorm and implement ways to innovate CX\u2026 but when you implement changes, how do you know which factors help or hinder improvement?<\/p>\n<p>And how do you know what <em>really<\/em> is a \u201cbetter\u201d customer experience?<\/p>\n<p>Watch this webinar to see how customer-sourced innovation can help you close the gap between what retailers <em>think<\/em> shoppers want, and what shoppers <em>actually<\/em> want \u2013 because innovation really shouldn&#8217;t hurt the bottom line.<\/p>\n<p>You&#8217;ll see:<\/p>\n<ul>\n<li>Real stories of customer-sourced innovation<\/li>\n<li>How to set and improve on your Customer Experience Baseline<\/li>\n<li>Tactics to reduce guessing in your innovation initiatives<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; 86% of shoppers will pay more for a better customer experience. Your team can brainstorm and implement ways to innovate CX\u2026 but when you implement changes, how do you know which factors help or hinder improvement? And how &hellip; <a href=\"https:\/\/www.retailpro.com\/News\/blog\/index.php\/2018\/11\/28\/customer-sourced-innovation-how-retailers-leverage-direct-customer-insight-to-drive-innovation-roi\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":1674624,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[19,105,132,138,20,107,80],"class_list":["post-1674622","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail-customer-business-intelligence","tag-analysis","tag-customer-experience","tag-customer-satisfaction","tag-innovation","tag-payment-processing","tag-point-of-sale","tag-pos"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/posts\/1674622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/comments?post=1674622"}],"version-history":[{"count":0,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/posts\/1674622\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/media\/1674624"}],"wp:attachment":[{"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/media?parent=1674622"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/categories?post=1674622"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/tags?post=1674622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}