{"id":1674785,"date":"2019-06-18T16:51:13","date_gmt":"2019-06-18T23:51:13","guid":{"rendered":"https:\/\/www.retailpro.com\/News\/blog\/?p=1674785"},"modified":"2019-06-18T16:51:13","modified_gmt":"2019-06-18T23:51:13","slug":"shoppers-dont-care-about-your-pos-so-why-does-it-matter-for-cx","status":"publish","type":"post","link":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/2019\/06\/18\/shoppers-dont-care-about-your-pos-so-why-does-it-matter-for-cx\/","title":{"rendered":"Shoppers don\u2019t care about your POS. So why does it matter for CX?"},"content":{"rendered":"<p>&nbsp;<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1674786\" src=\"https:\/\/www.retailpro.com\/News\/blog\/wp-content\/uploads\/2019\/06\/640-RPP.jpg\" alt=\"\" width=\"640\" height=\"440\" srcset=\"https:\/\/www.retailpro.com\/News\/blog\/wp-content\/uploads\/2019\/06\/640-RPP.jpg 640w, https:\/\/www.retailpro.com\/News\/blog\/wp-content\/uploads\/2019\/06\/640-RPP-300x206.jpg 300w, https:\/\/www.retailpro.com\/News\/blog\/wp-content\/uploads\/2019\/06\/640-RPP-436x300.jpg 436w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Retail exists in an ongoing tension: how to run retail profitably without forfeiting its heart \u2013 to meet people\u2019s needs and bring joy.<\/p>\n<p>Unified technologies are integral in this balance, offering a truer picture of your business and customers so you can discover and act on opportunities to better serve your customers.<\/p>\n<p>For example, having your inventory data visibility across stores means when your store is out of stock on a particular product, sales associates can check its availability at other locations.<\/p>\n<p>But merely seeing product availability only goes so far.<\/p>\n<p>Having actual connected data means your sales associate can save the sale by placing an order to the other store using send sale capabilities.<\/p>\n<p>They can then set up the order to be fulfilled either by shipping it to the customer\u2019s home or nearest store, or to have the customer pick it up at that location.<\/p>\n<p>This way, you\u2019re saving customers from disappointment and you\u2019re saving sales.<\/p>\n<p>Customers are happy \u2013 check.<\/p>\n<p>Inventory is moving \u2013 check.<\/p>\n<p>You\u2019re increasing profitability \u2013 check.<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"color: #6f737b;\">How unified tech actually helps CX<\/h3>\n<p>So how do you do this with Retail Pro POS?<\/p>\n<p>Retail Pro is a platform technology, so you can unify all your retail technologies on its foundation.<\/p>\n<p>That means you can connect data from your ERP, CRM, email marketing platform, dropship tools, RFID, ecommerce, and every other tool you use.<\/p>\n<p>Not only does this give your sales associates tools to better serve your customers \u2013 because they\u2019ll have access to shoppers\u2019 purchasing history and preferences for clienteling and they\u2019ll be able to get them what they want every time \u2013 but it will also give you the meticulous visibility you need to really see what\u2019s happening in your business.<\/p>\n<p>With data connected in the Retail Pro POS platform, you can set up real time updates between applications and get better accuracy in stock management and order fulfillment.<\/p>\n<p>You can color in a fuller picture of what\u2019s happening in your business and use KPIs to uncover areas for improvement.<\/p>\n<p>Our accessible application program interface lets you integrate all pertinent data and automate data exchanges so you\u2019re increasing efficiency and acting on the data insights you\u2019ll get.<\/p>\n<p>With data-backed insights, you can take steps to actually improve customer experience in ways that will be meaningful to shoppers and will add to their convenience in buying from you.<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"color: #6f737b;\">Putting shoppers first<\/h3>\n<p>Retail\u2019s goal is not just selling and upselling for profit\u2019s sake, though yes, profitability is what keeps you in business.<\/p>\n<p>But really, retail is about connecting shoppers to goods that might help them live life a little more productively, a little more delightfully, a little more generously.<\/p>\n<p>Retail is about putting shoppers\u2019 needs first, and unified commerce built on Retail Pro helps you do it better.<\/p>\n<p>Talk to your Retail Pro Business Partner or request a consultation today to see how Retail Pro can help you unify commerce.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; Retail exists in an ongoing tension: how to run retail profitably without forfeiting its heart \u2013 to meet people\u2019s needs and bring joy. Unified technologies are integral in this balance, offering a truer picture of your business and &hellip; <a href=\"https:\/\/www.retailpro.com\/News\/blog\/index.php\/2019\/06\/18\/shoppers-dont-care-about-your-pos-so-why-does-it-matter-for-cx\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":1674787,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[188,48],"tags":[105,92,107,80,177],"class_list":["post-1674785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-point-of-sale-software-systems","tag-customer-experience","tag-omnichannel","tag-point-of-sale","tag-pos","tag-unified-commerce"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/posts\/1674785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/comments?post=1674785"}],"version-history":[{"count":0,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/posts\/1674785\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/media\/1674787"}],"wp:attachment":[{"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/media?parent=1674785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/categories?post=1674785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.retailpro.com\/News\/blog\/index.php\/wp-json\/wp\/v2\/tags?post=1674785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}