+1 916 605 7200         moreinfo@retailpro.com        
 
   +1 916 605 7200             moreinfo@retailpro.com            
 
 
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Software Assurance Program

A total care system designed to protect and capitalize on your Retail Pro investment.
Whether you just recently purchased Retail Pro software to run your business or have been a user of our retail software for years, Software Assurance provides benefits to help you maintain your retail software with product updates, get more productivity out of existing software, and support your current environment.

With Software Assurance you’ll take advantage of these must-have benefits:
  • Continuous software updates
  • Free lab system
  • Preferred pricing on new products
  • Unlimited access to self-paced training
  • Constantly evolving application security

MY RETAIL PRO

Get more from your software investment, any time, any day, every day.

This exclusive resource for the Retail Pro community is your central hub for information and training for your Retail Pro® software.

On the portal you and your team can browse hundreds of videos for both training and reference, search the extensive collection of technical articles, and access all the Retail Pro product series documentation. Regardless of your quest, the answers can be easily found on My Retail Pro any time.

Visit the portal now

Retail Pro TV

Retail Pro TV offers Hundreds of role-specific training videos for any Retail Pro user in your company. Learn Retail Pro anywhere; all you need is an internet connection.

Documentation & Reference

Documentation is a vault of pertinent information regarding all Retail Pro software platforms. Regardless of your project, you will find the necessary technical documentation here.

Free Online Training Programs

Retail Pro University offers multiple training formats to suit your specific needs, and if you need flexibility, browse our online class offering and start learning today.

Administration

A central information source for your account and licensing history, your servicing business partner's contact information, and a message center that helps you stay up to date with important messages from Retail Pro.

TRAINING

Take advantage of the diverse training formats and expand your Retail Pro knowledge with Retail Pro University.

Since 1985, Retail Pro University has offered structured classes designed to increase your ability to effectively utilize Retail Pro software. Today, Retail Pro University provides both classroom and online training and certification courses to our valued customers and Business Partners. No matter what your learning preference is, Retail Pro University will optimize your Retail Pro competency for increased productivity.

Professional Services

Benefit from a direct support relationship with Retail Pro to care for your business. If you are looking for a more personal, comprehensive support plan to add to your Software Assurance we have a number of different options that will cater to your individual needs.

 
Premiere Customer Service and Support

We are committed to bringing you the absolute best in retail management and point of sale software with world-class support. Retail Pro International goes above and beyond the industry's general practices for software support and services with our Support Plus and Total Care Programs providing our customers with direct access to Retail Pro experienced technical support staff, dedicated technical account managers, and an experienced technical liaison for complex multi-region and multi-business coordination efforts. Our goal is to provide the highest level of technical assistance and customer service helping your business execute on priority projects and overcome virtually any obstacle.

 

Key Capabilities of our Premier Service Programs:

  • Design, implementation and project management of your large-scale and strategic projects
  • Custom training development from classroom sessions to documentation and manuals
  • Direct access to Retail Pro International’s support resources
  • Priority scheduling and response for serious application issues
  • Custom development expertise to support a vast array of your retail technology needs

For more detailed information or to upgrade to a higher level of support please contact RPI at 1 800 738 2457 or from outside the United States at +1 916 605 7200.

WHITEPAPERS

360° Customer View: Why Knowing Your Customer is Mission-Critical
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Retailers: Welcome To The Mobile 2.0 Platform
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Beacons: Driving Sales With Customer Service Insights
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4 Tips For Clienteling: Building The Future Of Retail
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3 Keys To Personalization


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Gaining Customer Loyalty with In-Store Personalization
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4 Technologies Ready to Rock the Retail World
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10 Things You Might NOT Have Considered When Choosing Your Shiny New Retail Software
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New Rules Of Engagement
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3 Tips to Simplify Omnichannel
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IoT: Innovating Retail Channel Operations
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Digital Convergence Is Here
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Not Another Omnichannel White Paper
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