FOLSOM, CA —May 30, 2018—Kanmo Group, a leader in retail distribution in Indonesia, is achieving omnichannel readiness with Retail Pro Prism POS and retail management software as the mission-critical platform and in-store solution to provide outstanding retail experiences to customers.
Bhavin Patel, Omnichannel Director of Kanmo Group, comments, “Kanmo Group recognizes the booming e-commerce market in Southeast Asia. This development urges retail companies like Kanmo Group to build an omnichannel strategy that delivers a seamless customer experience, whether online or offline.” Today, the Group distributes over 70 brands, including Mothercare, Early Learning Centre, Gingersnaps, Justice, Pumpkin Patch, Nike Young Athletes, Karen Millen, Coast, COACH, T.M. Lewin, Women’s Secret & Yo’ Panino.
The said project aims to bolster Kanmo Group’s productivity by upgrading its current platform and integrating retail tools and application using Retail Pro Prism, which gives them full control and flexibility in tailoring the product to fit the unique business needs, processes, and brand.
“To truly benefit from our omnichannel strategy, Kanmo Group has to look beyond simply engaging customers through offline and online means. When you look at the customer behaviour in Southeast Asia, you will see that shoppers love to fill up their basket online – but they still prefer to complete the purchase in physical stores,” added Patel. “We want to give our customers flexibility to collect and check out the ‘basket’ they created by communicating with a salesperson or through the real-time Retail Pro Prism POS system.”
Real-time communications in Retail Pro Prism will empower Kanmo Group’s store employees to respond instantly to their changing business needs and customer orders. The real-time interface also enables immediate access to precise data from across the enterprise, which is critical for improving decision making.
Key to Kanmo Group’s omnichannel boost is flexibility to integrate all of their systems in one platform – Retail Pro Prism.
“Our high vision for omnichannel required a holistic approach to managing data, and full integrability in Retail Pro Prism allows us to add customizations to unify all our retail technologies on its foundation,” added Patel. “GenieTech, our Retail Pro Business Partner, fully understands this end-to-end perspective and has been working with the Retail Pro Professional Services team to deliver on the integration project.”
Patel concluded, “Our omnichannel project is dedicated to bringing more convenience and better experiences to our customers. Fortunately, we delivered the full upgrade and integration of software in an astounding six to seven months, whereas the process generally takes close to five years. Working together with Retail Pro, GenieTech, and our other technology partners, we have succeeded in building the right technology foundation for our omnichannel customer experience.”
“We are honored to play a pivotal role in omnichannel at Kanmo Group stores,” said Retail Pro International Vice President for EMEAA, Bevin Manian, “and look forward to seeing how Kanmo Group will keep improving omnichannel efficiency for their customer experience with Retail Pro Prism POS.”
Commenting on the successful rollout, GenieTech Chief Operations Officer Mahesh Gopinath added, “Our team is more than excited for this project. We look forward to supporting Kanmo Group’s vision and digital journey through this partnership.”
To learn more about Retail Pro software, visit its website at www.retailpro.com.
About Kanmo Group
Kanmo Group was formed in 2005 focusing on retail distribution in Indonesia. Within 13 years of operations, Kanmo Group now operates nearly 200 stores in Indonesia with a market leadership position in kids and baby segment serving tens of thousands of customers monthly with brands like Mothercare and Early Learning Center (ELC), Gingersnaps, Justice and Nike Young Athletes. The group has since extended its retail portfolio to include brands in fashion and accessories category with Coach, Coast, Karen Millen, Women’secret and Thomas Sabo, grown its distribution business and added travel retail to its growing portfolio, winning the operating rights to be the Master Concessionaire for Fashion & Accessories at Jakarta Airport T3 and launching Travel Gallery. In 2017, Kanmo expanded its retail presence in footwear by acquiring sole distributorship of the global brand Havaianas and launch of the concept footwear store for kids, Wilio.
About Retail Pro
Retail Pro International (RPI) is a global leader in retail management software that is recognized world-wide for rich functionality, multi-national capabilities, and unparalleled flexibility. For 30 years, RPI has innovated retail software solutions to help retailers optimize business operations and have more time to focus on what really matters - cultivating customer engagement and capitalizing on retail’s trends. Retail Pro is the chosen software platform for unified commerce strategy by retailers in 125+ countries. To learn more, visit www.retailpro.com
About Genie Technologies
Established in 1999, primarily offering a retail management software solution for the Retail Industry in the Philippines, Genie Technologies Inc. (GenieTech) has grown and is now recognized as a highly-specialized Information Technology company providing world-class business solutions, consulting and support services to a number of small, mid-sized and large enterprises from various industries in Southeast Asia (SEA). Today, GenieTech provides an end-to-end, comprehensive, and fully integrated business solutions, along with the industries’ best practices, to maximize its clients’ business growth. Over the years, it has successfully implemented hundreds of projects, not just in the retail and distribution industries, but in other industries such as Food and Beverage, Hospitality, Consumer Goods, Financial Services, Utilities, Public Sector, Manufacturing, among others.
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