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US Patriot Tactical



The visibility we got from the integration between Retail Pro and SAP opened to us the next level of efficiency and opportunities, and the ability to refine our operations.

- Saul Stafford, COO



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US Patriot Tactical


US Patriot Tactical's strategy for rapid expansion that doesn't compromise CX


BACKGROUND

Since 2000, U.S. Patriot Tactical (USP) has served the country's heroes in uniform by supplying the military and tactical goods they need to fulfill their unique calling as service men and women.

Saul Stafford, Chief Operating Officer, came onboard in 2016 after serving in the military for 12 years. His military background is essential to understanding customers' needs and expectations.

The veteran-owned and managed retailer stays in sync with the military community, putting their customers first. As a result, the retailer has grown very quickly: US Patriot Tactical currently operates 68 stores and continues to expand.

"As you grow, your needs change," Stafford said. "We needed flexibility and control that would allow us to capitalize on growth opportunities, and we got that with Retail Pro and SAP."

US Patriot store front

REQUIREMENTS FOR GROWTH

When the time came to update their legacy retail management system, U.S. Patriot Tactical knew they needed a solution that would enable them to further their dedication to quality and customer experience.

Rapid expansion drove their need for centralized control, store-level autonomy, and greater efficiency.

Their global footprint -- U.S. plus Japan, Korea, and Guam – meant USP needed software that could streamline the task of complying with each state and country's local requirements, including sales tax rates.

The integrated Retail Pro POS and SAP Business One powered by SAP HANA solution fulfilled all these needs.

"Our Retail Pro Business Partner, Retail Information Systems, and our SAP Partner, Vision 33, have been very supportive throughout the process of integrating Retail Pro and SAP HANA," Stafford said. "With their consultation, we were able to define requirements and bring our data to a structured condition that has drastically improved our operations and postured us for future success."

"USP is constantly rolling out new locations, and the integration of the robust Retail Pro POS integrated with the SAP ERP has been vital in their success," commented Retail Information System's Senior Account Executive, Greg Deja.

Another key player was Retail Pro Business Partner, Eniac, developer of the Retail Pro-SAP link.

"US Patriot Tactical had many special requirements. With help from Kathryn Heymann and Darrel Dejardins at USP, we were able to understand all the requirements and adapt the Retail Pro-SAP link for their needs," commented Jaime Fontecilla, Eniac Director of Technology. "Data exchanges were done automatically and at different frequencies, regularly updating the HANA Database in SAP and the Oracle database in Retail Pro and ensuring data integrity. The Retail Pro-SAP link enabled great time savings for US Patriot Tactical."

Stafford's advice to retailers considering updating from legacy systems: "Get a good understanding of your current requirements as well as anticipated requirements for the next three years or so," Stafford said. "It will be an evolution of processes, systems and operations, and you might not get it right the first time around, but it will help you keep growing without losing the level of service you've promised to your customers."

Store merchandise - camoflague clothing

KEY BENEFITS

Fast Expansion

USP's die-hard focus on service men and women's needs have made the company's growth both organic and rapid. Extreme time savings and efficiency gains with integrated Retail Pro and SAP software have empowered USP to keep up with the pace of arising expansion opportunities.

Stafford comments, "Because we've completed the work of structuring our data in Retail Pro and SAP, it now takes us less than two weeks to open new stores. We can deploy new stores or new registers very quickly. It's a very simple process."

"As USP's business continues to expand, it is critical that their software is integrated, secure, and able to scale with them," comments Steve Tuszynski, Senior Sales Executive at Vision33. "The integrated Retail Pro-SAP solution provides USP with innovative ways to reach new customers, maximize efficiency, and drive profitable growth."


Deep Inventory Management

True to USP's customer-centric spirit, the business makes highly-targeted inventory decisions based on each location's needs.

"We tailor inventory to each military installation," he said. "Essentially, we have 68 different locations with 68 different inventories, and the visibility we get from Retail Pro and SAP allows us to test and bring products to market faster. We take our understanding of military needs and institutionalize it in the technology to make us more responsive to customer needs."

Store merchandise - shoes

Accurate Replenishment & Ease of Use

USP uses reporting in Retail Pro for a quick, focused snapshot of store performance and other relevant details. It helps the company understand inventory and demand, for example, providing actionable insights.

"In a heavily tailored business like ours, replenishment is a unique challenge. The integration gives us the flexibility of forecasting and scheduling with greater accuracy so we can replenish our stores, which vary from 200 sq.ft. to 20,000 sq.ft., without missing a beat," said Stafford.

Those reporting capabilities come as part of an easy-to-use interface designed to engage associates.

"Retail Pro is a fairly intuitive system which has lowered the training requirement for our sales floor staff. It has also given our managers the store level visibility they need to run their stores more autonomously," Stafford explained.


Efficient, Data-Driven Management

To efficiently manage at scale their tailored inventory approach, USP relies on total data visibility from their integrated Retail Pro and SAP solutions.

"With Retail Pro and SAP Hana integrated together, our employees got the tools they needed to be more efficient and make more data-driven decisions," Stafford said. "The visibility we got from the integration between Retail Pro and SAP opened to us the next level of efficiency and opportunities, and the ability to refine our operations."

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"In a heavily tailored business like ours, replenishment is a unique challenge. The Retail Pro-SAP integration gives us the flexibility of forecasting and scheduling with greater accuracy so we can replenish our stores, which vary from 200 sq.ft. to 20,000 sq.ft., without missing a beat."


US Patriot Tactical




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