9:00 am
Arrivals and Welcome Coffee
9:15 am
Keynote: The Retail Pro World
Kerry Lemos | Retail Pro International
9:40 am
Data for Personalized Shopping: Recognizing, Anticipating, and Fulfilling Needs
Scott Smith | Oakley
Kevin Connor | Retail Pro International
10:10 am
Networking Break
10:25 am
Retailers Gone Mobile: Best Practices and Strategies for Advanced Engagement
Nick D'Alessio | Brother Mobile Solutions
10:55 am
IoT: Connected Technologies for Connecting to Customers
Elad Segev | Syenap
11:25 am
Branding: The Post-Purchase Omnichannel Story
Tomas Diaz | flexReceipts
11:55 am
Retail Pro Product Directions
Kerry Lemos & Kevin Connor | Retail Pro International
12:25 pm
Lunch
1:25 pm
Measuring performance in marketing, inventory, and staffing
Dan Jablons | Retail Smart Guys
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Measuring Performance in Marketing, Inventory, and Staffing
Every successful retail operation is built on 3 key components: effective and persuasive marketing, efficient inventory management, and stellar staffing. In this session, Dan Jablons of Retail Smart Guys will give you a consultant’s formula for optimizing these critical pieces in your retail stores, answering the following questions for each one:
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What is the basic goal?
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What are the successful retailers doing?
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How do you measure the results?
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What are the keys to your success?
2:10 pm
Retail Tech How-To: Your Step-By-Step Guide to Doing More with Retail Pro
Ket Venethongkham & Kevin Connor | Retail Pro International
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Retail How-To: Your Step-By-Step Guide to Doing More With Retail Pro®
Retail chaos erupts when new trends (mobility, omnichannel, etc.), high complexity (Big Data, multi-national expansion), and extreme pace disrupt operations and engagement – but there’s hope.
Proactive retailers who converge their data/team/resources to focus on a specific issue can transform chaos into efficiency and profitability with Retail Pro.
See how Retail Pro Prism® can help retailers overcome retail chaos in their stores:
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Customer-centric operations
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Mobility and omnichannel
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Integration for complete data management
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Expansion and global retail
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Efficiency and process control
2:55 pm
Path to Prism: Cross-grades, Implementation, and Deployment
Kevin Connor | Retail Pro International
3:25pm
Networking break
3:40 pm
EMV Impact, NFC, and Mobile Payments
PJ Tierney | Cayan
4:10 pm
Building Your Omnichannel: Tech
Jenna Flateman Posner | Clutch
Michael Montrose | UniteU
Mike Bishop | Retail Pro International
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Building Your Omnichannel: Tech
With advances in retail technology, omnichannel is no longer just talk, and retailers everywhere are building their strategy to capitalize on higher spending and lifetime values of consumers who shop across multiple channels. While the terms of omnichannel offerings will vary between companies, successful omnichannel strategies all include 5 fundamental pieces. See the 5 critical components to omnichannel and hear from the tech experts on how you can:
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Unify data across channels for a complete view of your customer
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Automate your operations for smarter, more efficient fulfillment
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Recognize your shoppers and help them buy from you at any touchpoint
4:25 pm
Building Your Omnichannel: Operations and Engagement
Topher Mallory | Mexicali Blues
Marcelo Fleitas | Earthbound Trading
Aniruddha Mahishi | Skechers
Eric Bergstrom | Burton Snowboards
5:00 pm
Executive Cocktail Reception
