Apple CEO Tim Cook recently told Bloomberg that augmented reality (AR) is “changing the whole experience of how [customers] shop.” Considering the typical experience of entering a store, looking through the merchandise, speaking to an associate and paying for the … Continue reading
Customer retention is a huge challenge for retailers, and all recognize the advantages of cultivating a base of customers: A 5% increase in customer loyalty can increase the average profit per customer by 25% to 100%, according to fitsmallbusiness.com. Creating … Continue reading
The larger a retailer becomes, the longer it takes to get simple tasks accomplished. Whether it is an associate’s inability to quickly respond to a customer’s product feature query, or the HR department’s delay in answering an employee’s benefits question, … Continue reading
Progress lies not in enhancing what is, but in advancing toward what will be. Khalil Gibran 2020, though challenging worldwide, has one key benefit: progress. For retailers who had been working toward omnichannel operations, progress meant an accelerated leap into … Continue reading
Covid-19 Best Practices for Retail: Safety Experience COVID-19 triggered a rapid, never before seen evolution in consumer attitudes and expectations towards retail. While many consumers are ready to get back to stores, fears and concerns around safety and hygiene are at an … Continue reading
