Today’s retailer faces stiff competition, particularly from ecommerce. In a world in which fewer people want to visit malls and other enclosed spaces, retailers have had to pull out the stops to provide exceptional customer service. In addition, online retailers … Continue reading
Covid-19 Best Practices for Retail: Safety Experience COVID-19 triggered a rapid, never before seen evolution in consumer attitudes and expectations towards retail. While many consumers are ready to get back to stores, fears and concerns around safety and hygiene are at an … Continue reading
For the past several years, retailers have seen two types of customers. The first are those who, after living through a number of recessions, have determined they must protect their money at all costs. They are experts on value, seeking … Continue reading
Crises such as COVID-19 present the shopping public with tough decisions. During the current uncertain times, many are anxious about surging unemployment rates and continued social distancing protocols in public. Some shoppers will be forced to “make do” and sacrifice … Continue reading
The current economic lockdown has exacerbated challenges many retailers have faced during the past several years, as decreasing foot traffic and increasing online competition has chipped away at margins. Even as local governments consider when retailers’ doors can and should … Continue reading
Consumers love a seamless experience, and retailers are on task, moving ahead to meet those customer demands. Meanwhile, more shoppers are using visual search, social shopping and augmented reality. The ability for a shopper to take a photo of … Continue reading
What’s old is new again. Need proof? One look at the resale market—particularly in clothing — makes it abundantly clear that a change in market dynamics is happening. A few months ago, GlobalData and online clothing retailer ThredUP … Continue reading
Customer retention is a huge challenge for retailers. The cost of acquiring new customers is far greater —some studies suggest as much as seven times more — than keeping existing ones. Creating a customer experience that is satisfying … Continue reading
It is no small thing that this year’s NRF was called 2020 Vision. The show shed light on retailer’s perspectives and trajectories for 2020 – and perhaps more significantly highlighted what deeper visibility into your data can and … Continue reading
Today’s retail is a broad spectrum of digital and brick & mortar options: great for the customer, complex and costly for the retailer. Within the ambition for omnichannel, your team also has a lot on their plate in … Continue reading
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