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Archives

September 25, 2020 by Jennifer Bosavage

Customer data: collecting selectively for better service

Today’s retailer faces stiff competition, particularly from ecommerce. In a world in which fewer people want to visit malls and other enclosed spaces, retailers have had to pull out the stops to provide exceptional customer service. In addition, online retailers … Continue reading →

Tagged big data, customer experience, data insight
August 11, 2020 by Ulyana Avetisov

Mitigating in-store risk and acting on customer safety perceptions during COVID-19

Covid-19 Best Practices for Retail: Safety Experience COVID-19 triggered a rapid, never before seen evolution in consumer attitudes and expectations towards retail. While many consumers are ready to get back to stores, fears and concerns around safety and hygiene are at an … Continue reading →

Tagged customer experience, cx, safety
June 25, 2020 by Jennifer Bosavage

Recessionary shoppers: convenience over experience?

For the past several years, retailers have seen two types of customers. The first are those who, after living through a number of recessions, have determined they must protect their money at all costs. They are experts on value, seeking … Continue reading →

Tagged convenience, customer experience, cx, efficiency
May 26, 2020 by Jennifer Bosavage

Luxury after lockdown: High quality, high value

Crises such as COVID-19 present the shopping public with tough decisions. During the current uncertain times, many are anxious about surging unemployment rates and continued social distancing protocols in public. Some shoppers will be forced to “make do” and sacrifice … Continue reading →

Tagged customer experience, luxury
April 27, 2020 by Jennifer Bosavage

3 Ways to keep customers from feeling ‘distant’ during COVID-19

The current economic lockdown has exacerbated challenges many retailers have faced during the past several years, as decreasing foot traffic and increasing online competition has chipped away at margins. Even as local governments consider when retailers’ doors can and should … Continue reading →

Tagged customer experience
February 21, 2020 by Ulyana Avetisov

3 Technologies to blur the lines between life & shopping

  Consumers love a seamless experience, and retailers are on task, moving ahead to meet those customer demands. Meanwhile, more shoppers are using visual search, social shopping and augmented reality. The ability for a shopper to take a photo of … Continue reading →

Tagged customer experience, internet of things, retail, retail flexibility, unified commerce
January 23, 2020 by Ulyana Avetisov

Millennials: the force driving thrifting’s upsurge

    What’s old is new again. Need proof? One look at the resale market—particularly in clothing — makes it abundantly clear that a change in market dynamics is happening. A few months ago, GlobalData and online clothing retailer ThredUP … Continue reading →

Tagged brick and mortar, customer experience, millennials
January 23, 2020 by Ulyana Avetisov

Knowing your customers and winning their loyalty: correlation or causation?

    Customer retention is a huge challenge for retailers. The cost of acquiring new customers is far greater —some studies suggest as much as seven times more — than keeping existing ones. Creating a customer experience that is satisfying … Continue reading →

Tagged customer experience, Loyalty, millennials, trends
January 23, 2020 by Ulyana Avetisov

NRF2020 recap: Insight for people-first retail

    It is no small thing that this year’s NRF was called 2020 Vision. The show shed light on retailer’s perspectives and trajectories for 2020 – and perhaps more significantly highlighted what deeper visibility into your data can and … Continue reading →

Tagged AI, customer experience, mobile POS, omnichannel, POS, trends, unified commerce
December 11, 2019 by Ulyana Avetisov

Need answers? Ask your POS.

    Today’s retail is a broad spectrum of digital and brick & mortar options: great for the customer, complex and costly for the retailer. Within the ambition for omnichannel, your team also has a lot on their plate in … Continue reading →

Tagged brick and mortar, Business Intelligence, customer experience, E Commerce, omnichannel, POS, retail, trends, unified commerce
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About Retail Pro International

Retail Pro International (RPI) is a global leader in retail management software that is recognized world-wide for rich functionality, multi-national capabilities, and unparalleled flexibility. For over 25 years, RPI has innovated retail software solutions to help retailers optimize business operations and have more time to focus on what really matters - cultivating customer engagement and capitalizing on retail's trends. Retail Pro is the chosen software platform for omni-channel strategy by retailers in 130+ countries.

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