Customers love retailers with omnichannel strategies. Shopping is on their terms: They can choose the time, the location and – if they change their minds – the way to make the return. No longer are the channels online stores and … Continue reading
In the shopper’s mind, your website reflects your store, so they look online for stock availability. Some may complete the purchase online, but others may want to see the products in store first or pick it up as one to-do … Continue reading
Building a clientele is tough. It requires understanding who the customer is, what their tastes are and how to serve them: a simple plan, but not easy to execute. A retailer needs inventory tools that luckily, omnichannel POS and retail … Continue reading
A successful omnichannel strategy depends on accurate and timely order fulfillment. With orders from different sources, keeping track of those sales and inventory is key. Continue reading
Retailers more than ever before are faced with critically evaluating their inventory to curate a selection of products that will sell quickly and reduce their inventory costs. The longer products sit on a shelf or in a warehouse, the faster … Continue reading
As we are in the last hours of 2015, it seems like an ideal time to reflect on three technologies that made a large impact on retailers this year, and that are poised to make a “huge”— to use a … Continue reading
RFID is just one type of technology that is part of the Internet of Things (IoT). Expanded use of RFID-enabled technologies is helping retailers recognize and fight back against operational loss, improve their customers’ experiences and streamline omnichannel operations. RFID-enabled … Continue reading
The global market of the Internet of Things in retail is expected to grow from $14.28 billion (US) in 2015 to $35.64 billion by 2020, at a Compound Annual Growth Rate (CAGR) of 20.07%. Big names driving and supporting that … Continue reading
Customer satisfaction needs some urgent care at retailers nationwide, notes a survey of more than 8,700 people released today by the American Customer Satisfaction Index. And no company is in need of that more than Walmart. The survey found that … Continue reading
Retailing incorporates an enormous amount of customer-facing technology, perhaps more so than any other market segment. While other segments certainly use technology, for example, manufacturing, the focus is mainly interna: How can we build things better? In retail, not only … Continue reading
