Retail – What’s causing tension in your customer experience?

Get Retail Pro Prism! Powerful POS & retail management platform for better retail experiences ✓ Replenishment & inventory management ✓ Customer & employee management ✓ Available on iOS, Android, and Windows ✓ For mobile, laptop, and desktop devices ✓ Robust … Continue reading

NRF 2022: Connecting your physical and digital store experience

Building an omnichannel strategy brings up myriad details to think through: Can customers see store stock availability online? Do both e-commerce and in-store purchases score points for loyalty? Can we tap into our inventory sold elsewhere for an in-store endless … Continue reading

2021 Holiday game plan: 3 ways to help shoppers find the perfect gift and get on with their online parties – faster

    Let’s face it – even if you’re someone’s absolute FAVORITE retailer, they still don’t want to spend their holiday season with you, and this year, even less so with COVID. What your customers want most is to find … Continue reading

9 tactics to borrow from luxury retail’s clienteling strategy to improve your omnichannel CX

    Clienteling is extremely effective for engaging with customers in a way that leads to loyalty and a better overall experience with your brand. But outside of luxury and small retailers who have personal relationships built into their business … Continue reading

3 Ways to Improve Your In-Store Experience with Retail Pro

How a customer experiences your brand when they visit your stores is a strong indicator as to whether they will become a repeat customer or leave you for competitors with better service. Elements of customer experience range from baseline solid … Continue reading