From warehouse and store employees being affected by quarantine or illness, to an over-reliance on human intervention within inventory planning, the pandemic has uncovered existing vulnerabilities within retail supply chains. Continue reading
When COVID-19 hit, retail was only on the path to omnichannel. Retail Pro Prism, the platform for omnichannel data connectivity, helps retailers transition toward fully integrated data across channels. Continue reading
It is no small thing that this year’s NRF was called 2020 Vision. The show shed light on retailer’s perspectives and trajectories for 2020 – and perhaps more significantly highlighted what deeper visibility into your data can and … Continue reading
Today’s retail is a broad spectrum of digital and brick & mortar options: great for the customer, complex and costly for the retailer. Within the ambition for omnichannel, your team also has a lot on their plate in … Continue reading
Today’s customers often want a fast, efficient shopping experience, and retailers are increasingly providing omnichannel experiences that are refined to meet those needs. While retailers hope to gain revenue and gain efficiencies in marketing, what do customers view … Continue reading
Regular customers appreciate being recognized and rewarded for their repeat business, and loyalty programs typically offer discounts or exclusive deals to a retailer’s regular customers. Many programs pretty much follow the same tried-and-true script: Make a purchase, get … Continue reading
Let’s face it – even if you’re someone’s absolute FAVORITE retailer, they still don’t want to spend their holiday season with you. What your customers want most is to find fun gifts for friends and family fast – … Continue reading
Shopping is an increasingly “invisible” activity, embedding itself seamlessly into new digital and physical channels, using ever-more natural gestures and simple conversations. Gesture recognition helps retailers gauge shoppers’ real interest For example, a mom goes for an afternoon … Continue reading
Clienteling is extremely effective for engaging with customers in a way that leads to loyalty and a better overall experience with your brand. But outside of luxury and small retailers who have personal relationships built into their business … Continue reading
Retail exists in an ongoing tension: how to run retail profitably without forfeiting its heart – to meet people’s needs and bring joy. Unified technologies are integral in this balance, offering a truer picture of your business and … Continue reading