A chat with Retail Pro International, provider of the gold-standard retail management software, on trends, platforms and retail. By Chris Petersen | Retail Merchandiser Before the Internet, multichannel retailing was something known to only a handful of major national retailers, … Continue reading
Retailers afraid of mobile? No way — virtually all (93%) of retailers surveyed by Retail Systems Research said that mobile will help their employees meet customer service expectations. Long gone, apparently, are the bad old days when retailers feared showrooming … Continue reading
A recent study by PWC of CEOs found that while top execs in the retail market generally believe there are more threats to the growth of their companies today than there was three years ago, a majority also believe that … Continue reading
If a brick-and-mortar or online store makes purchasing totally mobile — and offers personalized coupons — will shoppers will be more likely to purchase? A new Retail Consumer Sentiment Survey published by Merkle Inc. indicates that will indeed happen, particularly … Continue reading
Digital retail growth is slowing, but the key to pumping it up likely exists in the palm of customers’ hands. Sucharita Mulpuru-Kodali, vice president and principal analyst at Forrester Research and a research partner for the NRF’s State of Retailing … Continue reading
Payment fraud is on the rise, as mobile commerce continues to grow in popularity. According to LexisNexis Risk Solutions’ annual True Cost of Fraud mobile study, m-commerce retailers lost 70 percent more sales to fraud in 2014 than they did … Continue reading
Customer engagement and retail’s push to “delight” the customer has lead to a re-evaluation of product marketing. Some refer to that by the cringe-worthy term, “marketeering,” but really it’s old-fashioned clienteling: The act of knowing the customer well enough to … Continue reading
Last week’s National Retail Federation’s Big Show showcased many advances in point-of-sale terminals. Transaction speed, efficiency and accuracy are offered in different shapes and sizes destined to meet the needs of every retailer. Propelling that market’s growth is the desire of … Continue reading
Mobile payment is quite likely to be one of “the” big topics at the NRF Big Show, which starts Sunday in New York City. Just as “omnichannel” and “customer-centric” were the focus of previous years, it’s a safe bet that … Continue reading
With the rise in mobility, comes an increase in data. And,if it seems to you that virtually everyone on earth has a mobile phone, you’re right: According to the United Nations Telecommunications agency’s most recent figures, more than 6.8 billion … Continue reading
