Is your omnichannel meeting customers’ expectations?

    Today’s customers often want a fast, efficient shopping experience, and retailers are increasingly providing omnichannel experiences that are refined to meet those needs. While retailers hope to gain revenue and gain efficiencies in marketing, what do customers view … Continue reading

The rise of voice-enabled commerce in ubiquitous retail

    Shopping is an increasingly “invisible” activity, embedding itself seamlessly into new digital and physical channels, using ever-more natural gestures and simple conversations.  Gesture recognition helps retailers gauge shoppers’ real interest  For example, a mom goes for an afternoon … Continue reading