After years of isolation, customers are ready to shop in store again. Many retailers ready to expand before COVID have rethought their strategies. Continue reading
When a retailer collects information about its customers, the data reveals important statistics, such as what’s popular, the timing of purchases, who’s buying (demographics), and how customers are shopping, i.e., online or in-store. But the real “secret sauce” comes in … Continue reading
Building omnichannel operations for multinational companies requires integrated technology designed for business agility. With the right set of tools, retailers can build their brands across geographic borders and still provide a consistent customer experience. A successful project must nurture continuous experimentation … Continue reading
In the aftermath of COVID-19 restrictions, even luxury brands have ventured into the world of e-commerce. Many leading brands are taking the best of their existing bricks-and-mortar customer service and applying that to enhance their online offerings — as well … Continue reading
Shoppers love the convenience of online shopping, but still want the benefits of visiting in-store, which is why having an omnichannel presence is so important. A unified commerce experience means shoppers can start in-store and finish the purchase online – … Continue reading
Today’s customers are looking for a seamless purchasing experience, whether that’s in-store, online, or a combination of both. But the so-called “last mile” — the time it takes for a shipment to reach a customer —can be a thorn in the … Continue reading
When COVID-19 hit, retail was only on the path to omnichannel. Retail Pro Prism, the platform for omnichannel data connectivity, helps retailers transition toward fully integrated data across channels. Continue reading
Direct-to-consumer (D2C) brands have unfiltered insight into customer behavior. With no retailer in the middle, they can easily obtain customer feedback and tailor their offerings accordingly. Born in the online world, D2C brands remove the retail middleman in … Continue reading
Consumers love a seamless experience, and retailers are on task, moving ahead to meet those customer demands. Meanwhile, more shoppers are using visual search, social shopping and augmented reality. The ability for a shopper to take a photo of … Continue reading
An important way to achieve greater retail success is to be more data-centric. Relying on retail analytics and hard data rather than guesswork helps companies make more educated decisions about the products they carry. They can dig into point of sale … Continue reading
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