Is it really discovery shopping if Amazon found it for you?

Effects of data-driven curation on discovery experiences     Remember when a trip to the store could yield a new discovery — an unplanned purchase but one that delighted the customer? Ecommerce handles specific shopping needs seamlessly and efficiently: Search … Continue reading

How retailers are actually spending their customer service dollars

    When companies describe themselves as having “excellent” customer service, the claim sounds user-centered but too often it’s actually just a company-centered focus trying to position themselves as user-centered. Those companies are generally concerned with efficiency and reducing costs first and foremost, and … Continue reading

It’s the one that everyone talks about

A chat with Retail Pro International, provider of the gold-standard retail management software, on trends, platforms and retail. By Chris Petersen | Retail Merchandiser Before the Internet, multichannel retailing was something known to only a handful of major national retailers, … Continue reading